Refund & Return Policy

We want you to feel confident when shopping with Radiant Joy Expressions. Because many of our products are handmade, personalized, or created in limited quantities, all sales are final. We do not accept returns, exchanges, or cancellations.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged or defective, or you receive the wrong item, please contact us at info@radiantjoyexpressions.com as soon as possible.

Please include your order number and photos of the item and packaging when applicable. Please keep the original item and packaging until we've had an opportunity to review the issue.

We'll review the situation and work with you to determine the appropriate resolution.

Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please first check the delivery location, with household members or neighbors, and with USPS tracking information.

If you still cannot locate your package, contact us at info@radiantjoyexpressions.com with your order number and tracking information. We'll work with you to determine the appropriate next step.

Incorrect or Incomplete Shipping Address

Please review your shipping address carefully before completing your order.

If an order is returned to Radiant Joy Expressions because the address provided at checkout was incorrect or incomplete, please contact us so we can verify the correct address and discuss reshipping your order.

Additional shipping charges will apply to reshipment.

Custom & Special-Order Items

Personalized, customized, and special-order items are final sale and cannot be returned or exchanged.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Questions

If you have a question or concern about your order, please contact us at info@radiantjoyexpressions.com. . We're happy to review the situation with you.